Return & Refund Policy – HAK Enterprises
At HAK Enterprises, we aim to provide a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible:
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The item must be unused and in original condition
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Product must be in original packaging with all tags and accessories
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Proof of purchase (order number/receipt) is required
Defective, Damaged, or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 24–48 hours of delivery with clear photos.
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We will offer a replacement, exchange, or full refund after verification
Change of Mind
Returns for change of mind are accepted only if:
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The item is unused and unopened
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Packaging is intact and in resale condition
Opened or used items are not eligible for return -
Non-Returnable Items
The following items cannot be returned or refunded:
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Used or opened products
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Personal care & hygiene items
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Sale or clearance items
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Customized or special-order products
Refund Policy
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Refunds are processed after inspection of the returned item
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It may take 7–10 business days for the refund to be issued
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Refunds will be made via the original payment method
Exchange Policy
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Exchanges are available for defective or incorrect items
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If the requested item is unavailable, a refund or alternative product will be offered
Return Process
To initiate a return, contact us with:
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Order number
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Reason for return
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Supporting images (if applicable)
Our team will guide you through the return process.
Shipping Charges
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Return shipping may apply unless the item is defective or incorrect
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Original delivery charges are non-refundable
HAK Enterprises follows UAE consumer protection guidelines to ensure fair and transparent policies for all customers.
Thank you for shopping with us!